How do I cancel an order on wrapsmile.com?
If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order. Simply email us at firstname.lastname@example.org with your order number mentioned in the subject line.
An order cannot be cancelled once it's dispatched.
Products are eligible for return if they are received in a damaged or defective condition. Kindly check the content of the package when received in the presence of the delivery person, if the product is not as described or damaged, take picture and mail it to us within 24 hours. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
In rare cases where the quality of the product is an issue, we would require you to ship the product back to us in a safe condition and our team would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 1-3 working days from the date of delivery.
Address: Block C, 10 Boulevard, Lebuhraya Sprint,47400, Petaling Jaya, Selangor, Malaysia.
In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels.
The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order within 7-10 working days from the date of cancellation of the order.
About wrapsmile.com -
Wrap Smile is your 1-Stop Gift Shop. We offer complete solutions from amazing and unique gift products, to wrapping and also laser engraving to make your gifts personal. We are only operational in Malaysia.
Registered Name: Wrap Smile Global
Business Registration Number: 002903416-U