1. How to Pay
- Pay Online => Select PayPal at checkout > Pay via PayPal account or scroll down to Pay via your Debit\Credit Card.
- Bank Transfer => Select Bank Transfer option at checkout > Place Order > Make Payment via Deposit machine or Online Bank Transfer > Send Confirmation via Whatsapp with your Order Number Mentioned within 12 Hours.
- Pay via Senangpay => Pay via FPX or credit\debit card using a secured payment gateway
2. What's Pre-Order
- Pre-Order Items are Out of Stock items. You can ask us the availability date and purchase in advance.
3. My Favorite Product is Sold Out!
- Worry Not. You can always ask us to do a special delivery for you and we will do it. The only downside is that the Shipping will take 15-20 days since it's not in our Inventory.
4. How much Time does Shipping usually takes?
- Usually 2-4 days. Could be longer during Festive season. You'll be provided a Tracking number so it's easy for you to track.
- Pre-order items and Special Request for Sold-Out Items will take 2-3 weeks for delivery.
5. How Do I Cancel?
- Send us a Mail or Whatsapp with your Order number within 12 Hours of purchase. Orders once dispatched will not be cancelled.
6. How to Return?
- Return only accepted if Product is not as Described. If the Parcel appears to be damaged, Kindly don't accept it. Send us a mail with your order number within 24 hours.
6. How to place Corporate Order?
- Easy. Contact us via Mail or by Phone to get a Quote.
Address: Block C, 10 Boulevard, Lebuhraya Sprint,47400, Petaling Jaya, Selangor, Malaysia.
About Wrap Smile:
Wrap Smile is your 1-Stop Gift Shop. We offer complete solutions from amazing and unique gift products, to wrapping and also laser engraving to make your gifts personal. We are only operational in Malaysia.
Registered Name: Wrap Smile Global
Business Registration Number: 002903416-U