Wrap Smile is committed to delivering your order ASAP, while ensuring a complete Quality Check. Confirmed orders are dispatched within 24 hours and are mostly delivered within 3-5 working days from the date of dispatch.
We ship throughout the week, except Sunday & Public holidays during the normal working hours. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies such as PosLaju, Aramex and Pgeon only.
How is the delivery charge calculated for multiple units?
- The shipping charge is fixed irrespective of the number of products in your cart. Even for multiple products in an order, there is only RM 7 added to your total as shipping charge.
- For international shipping, please contact us at c[email protected]
How long does it take for an order to arrive?
Express delivery is done for all confirmed orders which is within 3 - 4 working days.
Orders are dispatched within 24 hours of Payment Confirmation. Most orders are delivered within 2 to 3 working days from the dispatch date.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order, but for area falling into remote locations and the areas where delivery by couriers cannot be attempted the recipient might be asked to pick it up from the delivery centres.
Time frame for order from dispatch date:
- West Malaysia: 3-4 working days
- East Malaysia: 5-7 working days.
What if I receive the product in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and reach out to our team at [email protected] mentioning your Order ID or message us at whatsapp (Monday to Saturday, 10 AM to 6 PM).
We will arrange for reverse pick up of the damaged product and ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Registered Name: Wrap Smile Global
Business Registration Number: 002903416-U